Welcome to our FAQ page. On this page we will regularly update and add questions that are common for our customers. The most common issue currently is playing or digital download files on a mac. The great thing is we use a standard video format for our videos which is MP4. What that means for you is no matter what device or medium you choose to enjoy and learn with us our files will play.
[box]MPEG-4 Part 14 or MP4 file format is a multimedia container format standard specified as a part of MPEG-4. MPEG-4 contains MPEG-4 encoded video and Advanced Audio Coding (AAC)-encoded audio content. Usually it uses MP4 extension for its files.[/box]
Click the questions below for the answer to appear!
[learn_more caption=”File Will Not Open”] The most common issue here is your system is either missing an update or you have a corrupted codec on your machine. The simplest fix is to download VLC player. VLC Player Download Link![/learn_more]
[learn_more caption=”Files will not Download”] The most common reasons and solutions files will not download are
1: You have run out of space on your hard drive. The simplest solution is to delete any unneeded files from your hard drive. Also as a helper tool you can download ccleaner from piriform to help clean your system. CCleaner Download Link
2: Your browser is not supported. Simply download a modern browser. Google chrome or Firefox are recommended.
[learn_more caption=”Will your files play on Android.”]YES!!! All of our files are optimized for android phone/tablet use. If you have a question though please ask//nlp-video.com/contact-us/[/learn_more]
[learn_more caption=”Will my files play on iPhone/iPad”]Absolutely, however you may not have sufficient space on your device to use them in our format. The easiest fix is to download the files to your PC/Mac and then sync them with your device. Here is a quick guide to do that iTunes Sync Guide. As always if you have any other issues please contact us! //nlp-video.com/contact-us/[/learn_more]
[learn_more caption=”Other Issues”]If you have any other questions or issues please contact us as soon as you can. //nlp-video.com/contact-us/[/learn_more]
[learn_more caption=”NOTHING HELPS!! NONE OF IT WORKS!!”] Ugh, I hate when this happens, but we do have a solution for you too!! For the harder to answer questions and issues please contact us and include your phone number and a brief description of your issue as well as a good time to call you. Our SUPER amazing support team will call you and walk you through and make it right WHATEVER it takes. //nlp-video.com/contact-us/[/learn_more]
[box type=”info”] Thank you so much for being a part of our family this is truly Where the World Learns!™ Have a Meta-Day!![/box]